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07 3399 7933

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faq

How do I place an order?

Once you submit a quote request your dedicated account manager will work with you to process your order. Artwork will also be emailed for approval prior to full production.

 

Is delivery inclusive?

Delivery is included to one location as per the address provided on your quotation or your requested delivery location.  Multiple location delivery is possible however additional freight charges will apply. 

 

 

What is the turnaround time for orders? Do you offer an express service?

Lead times are dependent on the product, most locally sourced and produced products will take between 2 and 3 weeks. Some products can be produced in a shorter timeframe which may incur an express fee.

Products produced offshore can take between 4 and 12 weeks.

 

What printing methods do you use?

We offer all printing and branding options on the market, including Screen Print, Pad Print, SupaColour, Digital Print, 2D and 3D Embroidery, Deboss, Foil Print, Badges and Laser Engraving. 

 

 

Can I customise my order?

There is no limit to the scope of your promotional project. Our specialisation is in custom design and fabrication, and as such we can work with you to create the perfect item for your needs. Feel free to contact us regarding your specifications; our expertise in the promotional industry guarantees that we can find or create the perfect design to fit your promotional and professional requirements.

 

 

Are there minimum order quantities?

Yes, however this quantity varies between products. Please keep in mind that minimum quantities are in place to allow us to provide you with economical pricing based on set up costs.

Are there minimum order quantities?

Yes, however this quantity varies between products. Please keep in mind that minimum quantities are in place to allow us to provide you with economical pricing based on set up costs.

 

What is the best way to submit my artwork?

For fast and efficient drafting of artwork, we prefer files types in EPS Vector or hi-res PDF formats. 

How can I get more information?

We are contactable by phone during AEST business hours by phone (07 3399 7933), or on email at sales@supplygroup.com.au 

 

How do I pay for my order?

On application we do offer terms, however we can accept payment via direct transfer, visa and mastercard.




Key Merchandise is one of the largest suppliers of custom branded merchandise , we deliver market leading product to give your brand the recognition it deserves. We are here to help you promote your brand with fresh and new ideas sourced from our 20 plus years of experience. Contact us today!

Service and Support

Contact Us

6 Breene Place, Morningside
QLD, 4170

07 3399 7933

Contact Us

rochelle@supplygroup.com.au

#keymerchandise

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